Satisfied customers

We understand how important it is to have confidence in the company that is providing your service and as a testimony to this Custom World did a recent sample test of our recommended custom, which turned out to be over 16% of our business over the last few weeks. Over the same period we were also extremely pleased to discover that over 27% of the business was from existing clients and therefore repeat business.

Which means that over 43% of the people that have bought from us recently have either bought before or were recommended to us. Below are some testimonials taken from some of the many 'thank you' letters and cards that we receive. We keep a file of all our thank you correspondence and you are welcome to view these on your visit to the showroom.

 
"...From our first visit to the Custom World showroom to completion of our bedroom, we have received an excellent service..."
"From our first visit to the Custom World showroom to completion of our bedroom, we have received an excellent service. A special thanks to Julian who fitted the furniture. He was courteous, unobtrusive and did a first class job. We would thoroughly recommend Custom World and will definitely use them again." Customer in Southampton, Hampshire. (from Checkatrade)
 
"...The only word we can aptly use is 'transformation'..." - Two new bedrooms

"We just wanted to write to let you know how thrilled we both are with our two new bedrooms! We have been so impressed with the professionalism and excellent workmanship from the time that we saw Brian's plan to the day that Julian finished fitting out my bedroom, the second, larger one, a week before Christmas."

The only word we can aptly use is 'transformation'. I took photographs of each room daily, from the takeout through to the completion, and we can't quite believe how beautiful each room is now, albeit that I have yet to organise a new carpet and new curtains for mine!" Customer in Bournemouth, Dorset - Letter dated 5 January 2012

 
"...Bedroom looks fab..." - Installation of bedroom furniture
"Bedroom looks fab! Really pleased with the work and surprised how quick it was done for a big job, thank you. I would recommend this company.." Customer in Portland, Dorset - 3 January 2012 (from Checkatrade)
 
"...Very pleased fitter worked well, left room clean and tidy..." - Fitted wardrobe
"Very pleased fitter worked well, left room clean and tidy." Customer in Southampton, Hampshire - 19 December 2011 (from Checkatrade)
 
"...high standard clean and tidy. Excellent job all round..." - Fitted wardrobe
"Simon the fitter was a true professional, work done to high standard clean and tidy. Excellent job all round." Customer in Lymington, Hampshire - 17 December 2011 (from Checkatrade)
 
"...Exceptional..." - Sales, design and fitting
"Excellent, in a work "Exceptional" Customer in Christchurch, Dorset - 13 December 2011 (from Checkatrade)
 
"...Delighted with finished product..." - Built in wardrobes in bedroom
"Very competent and tidy workmanship, Delighted with finished product..." Customer in Lymington, Hampshire - 28 November 2011 (from Checkatrade)
 
"...1st class fitting..." - Bathroom fitted
"1st class fitting....." Customer in Warminster, Wiltshire - 25 November 2011 (from Checkatrade)
 
"...Very neat and tidy..." - Fitted wardrobe, shoe rack and dressing table
"Very neat and tidy, accurate work and rooms left clean and tidy...." Customer in Lymington, Hampshire - 23 November 2011 (from Checkatrade)
 
"...as always the service and finish of product has been exemplary..."
"This is the third job I have had done and as always the service and finish of product has been exemplary..." Customer in Southampton, Hampshire - 3 October 2011 (from Checkatrade)
 
"...The price was very competitive, the fitter was excellent..."
"The designer was polite and efficient. The price was very competitive, the fitter was excellent.." Customer in Poole, Dorset - 30 September 2011 (from Checkatrade)
 
"...We shall certainly be singing the praises of Custom World to anyone who will listen..."

"We write to congratulate you on the service that we recently received with regard to the fitting of wardrobes to 2 of our bedrooms.

From the beginning, when we made our initial enquiry in the showroom, to when Tim came out to see us for a measure and quote, and then Simon for a last minute check on things and finally Steve, our fitter who has made an excellent job, we cannot fault the customer service we have been shown. We are thrilled with the finished result and steve did work so hard, he turned up when he said he would and cleared away the mess at the end of each working day, we cannot find fault with his workmanship.

We shall certainly be singing the praises of Custom World to anyone who will listen." Customer in Iwerne Minster, Blandford - Letter dated 10 October 2011

 
"...Thank you for your excellent work and outstanding customer service..."
"Thank you for your excellent work and outstanding customer service in helping to prepare our new home. All being well we shall be back." Customer in Wimborne, Dorset - Card dated 13 October 2011
 
"...Lovely quality product..."
"Excellent service. All great fitters/carpenters - no mess. Lovely quality product. " Customer in Bournemouth, Dorset - 20 September 2011 (from Checkatrade)
 
"...Really pleased with the wardrobes..."
"Really pleased with the wardrobes. Lovely quality and not likely to fall apart. " Customer in Bournemouth, Dorset - 15 September 2011 (from Checkatrade)
 
"...I would recommend this company..."
"Excellent service, tidy, very efficient, extremely pleasant fitter. I would recommend this company. " Customer in Poole, Dorset - 7 September 2011 (from Checkatrade)
 
"...My wife and I are very pleased with the work carried out..."
"My wife and I are very pleased with the work carried out and thank you for your efficient organisation." Customer in Burton Bradstock, Bridport, Dorset - Letter 24 August 2011
 
"...Wouldn't hesitate to recommend them and would use them again..."
"Courteous, accurate and very professional. Wouldn't hesitate to recommend them and would use them again. .." Customer in Wareham, Dorset - 18 August 2011. (from Checkatrade)
 
"...Very good service..."
"Very good service, workmanship, punctuality, very polite.." Customer in Dorset - 16 August 2011. (from Checkatrade)
 
"...just wanted to say how pleased I was with my wardrobe with sliding glass doors..."
"just wanted to say how pleased I was with my wardrobe with sliding glass doors, also the workmanship was excellent and the young man was very efficient, also cleared up all the mess after himself. Thank you for such good service." Customer in New Milton, Hampshire - Note on paid invoice dated 12 August 2011
 
"...Thank you for carrying out an excellent project..."
"Thank you for carrying out an excellent project in both the construction and subsequent installation of a range of wardrobes. We were particularly impressed by the high quality workmanship and dedication of your installer, Dan who we would specifically like to thank." Customer in New Milton, Hampshire - Letter dated 12 August 2011
 
"...Work undertaken to a very high standard..."
"Work undertaken to a very high standard-even my carpenter commented on how well the wardrobes had been scribed in with no filling required. ." Customer in Lyndhurst, Hampshire - 7 August 2011. (from Checkatrade)
 
"...Thank you so much for the fitted office furniture - our offices look a treat!..."
"Thank you so much for the fitted office furniture - our offices look a treat! Thank you so much. Your workmen were polite, clean and organised and you delivered everything you said you would. We would have no hesitation in recommending you to anyone." Amesbury Primary School, Amesbury, Wiltshire - emailed on 03 August 2011
 
"...From start to finish, excellent service, first class fitter. ..."
"From start to finish, excellent service, first class fitter. ." Customer in Bournemouth, Dorset - 1 August 2011. (from Checkatrade)
 
"...Everything about your companys product is first class, from the saleman surveyors, fitters and office staff, of course the product too..."
"Choosing the words to show my appreciation of your companys response to my problem, its actions and execution is very difficult. I always knew you would correct it but to come twice and do it free of charge after 7 years was way beyond my expectations. Everything about your companys product is first class, from the saleman surveyors, fitters and office staff, of course the product too." Customer in Didben, Southampton, Hampshire - 11 July 2011
 
"...The whole job was completed to a very high standard..."
"The whole job was completed to a very high standard and the fitter was very polite and extremely tidy" Customer in Southampton, Hampshire - 22 June 2011. (from Checkatrade)
 
"...am delighted with the result..."
"I was impressed by the helpfulness and standard of the fitter's work, and am delighted with the result." Customer in Ferndown, Dorset - 1 July 2011. (from Checkatrade)
 
"...Fantastic job, fitter was so helpful, clean and tidy. Would highly recommend them..."
"Fantastic job, fitter was so helpful, clean and tidy. Would highly recommend them. All 3 rooms different but all beautiful." Customer in Weymouth, Dorset - 13 June 2011. (from Checkatrade)
 
"...Exemplary work, polite and efficient staff...."
"Exemplary work, polite and efficient staff." Customer in Christchurch, Dorset - 28 June 2011. (from Checkatrade)
 
"...Nice looking set of wardrobes at reasonable price..."
"Nice looking set of wardrobes at reasonable price." Customer in Christchurch, Dorset - 1 May 2011. (from Checkatrade)
 
"...We would thoroughly recommend Custom World and will definitely use them again..."
"From our first visit to the Custom World showroom to completion of our bedroom, we have received an excellent service. A special thanks to Julian who fitted the furniture. He was courteous, unobtrusive and did a first class job. We would thoroughly recommend Custom World and will definitely use them again." Customer in Southampton, Hampshire - 27 May 2011. (from Checkatrade)
 
"...We are truly delighted with the finished results..."
"Thank you for the excellent fitted bedroom you completed ahead of schedule today. We are truly delighted with the finished results. We will be delighted to show our friends our new bedroom and recommend you to them." M. Catford
 
"...My husband and I are delighted with the total finished product..."
"My husband and I are delighted with the total finished product. I would like to express our warm appreciation of your firm. Thank you all so much for your patience with our indecision and changes and for your courtesy throughout." Mr Carpenter, Ferndown, Dorset
 
"...it was fantastic. It was truly one of the best experiences we have ever had with workmen coming into our house..."
"Thank you for the excellent service we received in all dealings with Custom World. From ordering to job completion was made a pleasure for us by the staff. Add to that the quality of the materials and the superb workmanship - it was fantastic. It was truly one of the best experiences we have ever had with workmen coming into our house." L. Green, Poole, Dorset
 
"...The complete package from enquiry to completion was nothing less than excellent..."
"Can I express our thanks. The complete package from enquiry to completion was nothing less than excellent." J. Wilding
 
"...It's really nice to find a company that actually delivers good service, quality installation and a great product..."
"We would like to thank you for the great service. It's really nice to find a company that actually delivers good service, quality installation and a great product. Keep up the good work." N. Richards
 
"...Thank you the quality and installation of our furniture is excellent..."
"Thank you the quality and installation of our furniture is excellent. We are most grateful for your courtesy and assistance in the process." I. Miller
 
"...I have to write to inform you of our total satisfaction of your company..."
"I have to write to inform you of our total satisfaction of your company. From the beginning to the end we were treated with respect and consideration - something sadly lacking in today's marketplace. Added to that the consideration and expertise of the installers, we were greatly impressed. Please make our feelings known to all concerned." P. Jackson
 
"...Thank you sincerely for what has been an outstanding service..."
"Thank you sincerely for what has been an outstanding service." Y. Dutton
 
"...In popular speak our bedroom has the WOW factor!..."
"We would like to place on record our appreciation of your work. From design to installation we were treated to a level of service 'par excellance'. In popular speak our bedroom has the WOW factor!" G. Knight
 

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Dorset showroom open 7-days a week: Map 38 Cobham Road, Wimborne, Nr. Bournemouth & Poole, Dorset, BH21 7NP; Tel: 01202 896816
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